At Indian Knot Rugs, we value customer satisfaction and strive to provide high-quality products. Please read our refund policy carefully:
- Eligibility for Refund
- Refunds are applicable only if the product is defective, damaged during transit, or incorrect compared to your order.
- To be eligible, you must notify us within 7 days of receiving the order.
- Non-Refundable Items
- Custom-made rugs, personalized designs, and clearance sale items are non-refundable unless they are damaged or defective upon delivery.
- Refund Process
- To request a refund, contact our customer support at info@indianknotrugs.com or +91 9369621452 with your order details and photographs of the product.
- Once approved, you will receive instructions for return shipping.
- Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned product.
- Return Shipping Costs
- If the refund is due to our error (wrong item or defective product), we will bear the return shipping charges.
- For other approved returns, the shipping cost will be borne by the customer.
- Condition of Returned Products
- Products must be unused, in their original packaging, and accompanied by the purchase invoice.
For any queries regarding this policy, please contact us at:
📧 info@indianknotrugs.com
📞 +91 9369621452
